FAQ's

1. Can I get a refund? 

Yes, if your order qualifies for a refund, we will issue a full or partial refund. Or we my send you a replacement item free of charge. 

2. Does Rockpool offer store credit? 

No, we do not provide store credit for returned items. 

3. Can I exchange an item? 

We do not offer exchanges for purchased goods. 

4. How do I return an item? 

Email us at using the contact form within 5 days of receiving your order. Include your order number, a description of the issue, and any relevant photos. 

5. When can I return an item? 

You can return an item if: 

It arrived damaged (e.g. dented box, bent or ripped pages/cards, missing cards). 

1. How do I submit my work to Rockpool? 

Visit our Manuscript Submissions or Illustration Submissions page and follow the instructions to send us your work. 

2. Can I submit my work if I’ve never been published before? 

Absolutely! We welcome submissions from unpublished authors and artists. 

3. Can I submit my work if I’ve already been published elsewhere? 

Yes, previously published authors and artists are also welcome to submit.  

Projects submitted must be different to your previously published work, we can’t publish the same project if already published with another publisher. Self-published is fine. 

4. How much of my book needs to be written before I submit? 

We require at least: 

• A sample table of contents 
• An introduction 
• The first few chapters 

Complete manuscripts are also accepted. 

5. I’m an artist. Can I submit my work to Rockpool? 

Yes! We accept artwork submissions as well as written content. 

6. What happens after I submit my work? 

If your submission is successful, our publishing team will contact you with the next steps. 

1. Does Rockpool have a physical store? 

No we only sell online. 

2. Where is Rockpool based? 

Our head office is located in Sydney, Australia.  

3. Does Rockpool create its own products? 

We publish the work of authors and illustrators who submit their work to us. 

At head office, we have a design and publishing team who work with and assist our authors and illustrators on preparing their works for publication. 

4. Who runs Rockpool Publishing? 

Lisa Hanrahan, Managing Director, and Paul Dennett, CEO.  

1. Can I share pictures and content of Rockpool products on social media? 

Of course! We love to see content from fans of Rockpool products. We simply request that you tag Rockpool Publishing, and tag or cite the author and / or illustrator. 

You do not need to ask our permission to share such content, as long as you follow the above point on citing the relevant people.  

2. I’d like to become a Rockpool promotor, how do I do this? 

• Message us through our contact form. 

• Include your full name, links to your social media account.

• Please share what style of content you create, and what your account focusses on. This will give us an idea of how Rockpool’s products make work with your account.

3. What are Rockpool’s social media handles? 

@rockpoolpublishing 

1. What is the difference between Tarot and Oracle Decks? 

Tarot and oracle decks are both tools for divination and self-reflection, but they have key differences. A tarot deck typically follows a structured system with 78 cards, divided into the Major and Minor Arcana, each with specific meanings. In contrast, an oracle deck offers more flexibility—there’s no set number of cards or structure, and each deck is unique, reflecting the creator’s chosen theme or message. Whether you prefer tarot for its depth and tradition or an oracle deck for its intuitive guidance, both can enhance your spiritual practice. 

2. How do I read Tarot cards? 

Reading tarot cards involves intuition, symbolism, and interpretation. Start by shuffling your tarot deck while focusing on your question or intention. Draw a card or spread and examine its imagery, suit, and position. Many tarot readers use a guidebook for meanings, but over time, you’ll develop your own understanding. The key to reading tarot is to trust your intuition and let the cards guide you. 

3. Are Tarot and Oracle cards spiritual? 

Yes! Both tarot and oracle cards can be powerful spiritual tools. They connect with your intuition, higher self, and the universal energy that surrounds us. Some people use tarot and oracle decks for guidance, meditation, and self-discovery, while others see them as a way to tap into spiritual wisdom. Whether you follow a particular belief system or simply use them for reflection, tarot and oracle cards can offer profound insights. 

4. What is a Tarot spread? 

A tarot spread is a specific layout of cards used for a reading. Each position in the spread has a meaning, adding depth to your interpretation. Common spreads include the three-card spread (past, present, future) and the Celtic Cross spread, which provides detailed insight into a situation. You can also create your own tarot spreads based on your personal reading style. 

5. How do I shuffle Tarot cards? 

Shuffling your tarot deck is an important step to clear energy and set your intention. You can shuffle like a regular deck of playing cards, overhand shuffle, or even spread them out on a table and mix them. Some tarot readers prefer to cut the deck in a specific way before drawing cards. Choose the method that feels right to you and allows you to connect with your tarot deck. 

6. I’m a beginner, what can I expect from Tarot cards? 

If you're new to tarot, expect a journey of self-discovery and insight! Tarot cards help you explore your thoughts, emotions, and life’s challenges. As a beginner, take your time learning the meanings of each card and practice simple tarot spreads. Don’t worry about memorising everything at once—trust your intuition and enjoy the process. Tarot is a tool for guidance, not a set of fixed answers. 

7. How should I spread Tarot cards? 

When laying out your tarot spread, consider the number of cards and their positions. For simple readings, a one-card draw offers quick insight, while a three-card spread can show past, present, and future influences. More complex spreads like the Celtic Cross provide a deeper look at a situation. The best way to spread tarot cards is in a way that resonates with you and the question you’re asking.